First of all, be honest…do you even SEND thank you cards to every one of your customers?
Until about 6 months ago, I didn’t! But I feel 100% better about my business now that I am. I know each and every person is getting an estimated shipping time and a THANK YOU for supporting my business. When was the last time YOU got a thank you card from someone? I bet you can count it on one hand, right?
Why not set yourself apart in the direct sales industry by providing REMARKABLE customer service? Send a thank you card!
And then make sure you’re giving an effort on that thank you card to make a personal connection. The person who orders from you may not know I have 5 children. They may not know that I don’t look like a super freak crazy purse lady stalker. So if I put my picture, and a picture of my children, maybe she’ll be more apt to open an email or respond to a text.
~THINK about everything you do
~Be INTENTIONAL about everything you say
~And be PURPOSEFUL in the way you conduct your business
Here are my thank you post cards, front and back. I made these from a template on vistaprint.com
Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts