So, I guess I’m pretty behind on the times, cause I just found this amazing FREE app and website where you can upload a document (Word or PDF) and it puts it into a “flip pages” digital file. WOW!
So, my friend Meaghean Farrington, showed me this. She had uploaded the entire PDF Spring catalog onto this. Now, she can send a link to a digital flip book of the catalog!
So, I took this and created the same thing for my customers and added a picture to text with it when I have a home office lead. So check out my digital flip book of the catalog:
Now that was cool, wasn’t it?! I can text the catalog to ANYONE!!! WOOOHOO!
And here is the link to sign up and create your own digital catalog: http://issuu.com/home
Now when someone has a question about their order, or a hostess is at work and left her catalog, or a customer that ordered never had one to look at and needed to correct something…this is going to be so much better!
And here is what I am sending as a picture (with the link to the catalog above) to all of my home office leads:
So, they’ll get a very informed email from me, and a text! With a link to view the catalog while they’re waiting for my package.
I think it’s important to show someone, who doesn’t know you at all, that you’re an actual human being. Something personal with a picture. It instantly let’s them see your face and know you are on TOP of your business. You’re taking her request seriously and you’re professional!
Here’s to some great customer service in 2015!
Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts
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