Hostess Coaching

Hostess Coaching Notes with Shareable Links

Posted on Updated on

Hostess Coaching made EASY!

Check this out!

You can create a NOTE on your Facebook business page to do a series of Hostess Coaching links you can share with your hostesses.

If you would like to view my own NOTE: CLICK HERE

Here’s a video on how to create your own Facebook  NOTE:

What you want to add to your note:

  • Instructions on adding here friends to her Facebook event
  • Customer Specials
  • Hostess Specials
  • Any files she may need
  • Hostess benefits

Using OneDrive for your Hostess V.I.P. folder:

I love using OneDrive for my monthly hostess folder. It gives me a link I can share all month long with my hostesses. It saves me TIME. I can add:

  • Customer special flyer
  • Printable order form
  • PDFs of the catalogs
  • Graphics she can share

It’s all about working smarter, not harder!

When you set all these tools up for your hostess:

  • She stays informed
  • She is equipped on the go with all the tools she needs to have a successful party
  • She can easily access all information in one spot
  • YOU always have a link that is easy to share no matter where you’re at. It’s on your FB business page, so you can always grab it quickly!

Have you set up your Hostess Coaching Notes yets?

Have you joined our Facebook group for more tips just like these?

CLICK HERE TO JOIN

Melissa Fietsam

 

Hostess Coaching V.I.P. Group on Facebook

Posted on

Do you have a V.I.P. Group just for your hostesses on Facebook?

If not, you should!

What’s it for?

In this group, I add every hostess for the current month. Biggest question I get asked, is do I delete the group every month. No…why would I? I now have access to every single month for the last year and a half of hostesses. So if I want to know who had a party last June, I just go find my group. Work smarter, not harder.

What do you put in it?

  • Customer Special Videos
  • Hostess Special Video
  • Monthly Customer Special fliers
  • Printable order form
  • Digital catalog link
  • Party reward levels (so they know what they get at each level of sales)
  • Graphics they can use and share
  • Hostess exclusive items

Why do you want to do this?

Because every time you’re out and about and your hostess has a question, you can go to this group and TAG them in the post. It saves you time, it saves THEM time, it shows them you invested in them, and you have a resource later on to see who had a party in that month

Send out hostess challenges:

You can also send out a series of “pushes” for your hostesses to complete on certain days. One of the challenges I do is a Facebook Live. So I ask them all to go Live and tell their friends to join their party. And they DO! Another thing I do is send them a Google Survey link and ask them to send out to 20 friends that day. LOTS of things you can do with this. They don’t know what to do. That’s why it’s called hostess COACHING. If you’re not coaching them, they’re not going to be doing anything!

Updates:

Have an update and need to message all your hostesses? Why not just put it on this group and tag them all. You can save time and get everyone the message all in one swoop. BAM! Like a BOSS!

Want this file to use so you can create your own group this month?

JOIN DIRECTLY SOCIAL on FACEBOOK-CLICK HERE!

 

It really is about working smarter. It’s about learning steps to play the game a little easier and be the best consultant you can be to your customers!

Melissa Fiestam

 

 

Hostess Coaching Challenges, Get Your Hostess Working!

Posted on

My parties were going kinda slow this month, so I decided to try something new.

And guess what? IT WORKED! Because the fact of the matter is, if you’re not working…neither are your hostesses. And I’m totally guilty this month because I’ve been super busy. So what did I do?

Check out this video and then let’s talk about 3 hostess challenges you can do to:

  1. increase sales
  2. increase engagement
  3. increase your hostesses rewards. Happy hostess=happy business

Hostess Challenge #1:

Facebook Live: I have a monthly group for all of my hostesses for that month. I did a quick Facebook Live video and asked them to go live on their Facebook page. I asked them to say 3 things: 1) I’m hosting a 31 party and i want tons of FREE STUFF! 2) The customer special is the large utility tote for $10 and you need one! 3) post below if you’re interested and I can send you the information and get you added to my Facebook party. And if the hostess did…I would give her $5 off her order.

Now, I told her to tag me in the video and I would post her party link and event link for everyone once they started responding. And guess what? THEY DID! #HOLLA

Hostess Challenge #2:

Talk to 20: Today I will be messaging each of my hostesses with a specific “text” to send to 20 people. It will be a reminder of her party, link to shop, link to catalog. Super easy, super simple. Text 20 people this reminder. If she does…and snaps a pic of her messages/texts…I will add another $5 to her order.

Hostess challenge #3:

Last Chance to Order: On the 14th, I will give them a graphic and text to post on their Facebook page and grab some last minute orders. If they tag me…they get $5 off their order.

Love these tips? Follow my pages for more:

YouTube

VIP Group

Facebook Page

Instagram

Pinterest

Hostess Coaching is one the most important things you can do for your business, and often the most overlooked by consultants.

You can’t expect your hostess to know what to do. Here’s an example for you to think about:

I went to Laser Web with my kids. We all know what to do, right? DUH…pick up the laser gun and whoop your kids tail and make sure they know mom’s still the boss. But…when you go in, they separate you into 2 groups. One group grabs this color, the other group grabs another color. And you’re like…oh…they’re smart.

Then they walk you through the laser tag course and all the rules and most importantly…how to WIN.

We all know how to play laser tag. But if we didn’t get that specific “walk through” and rules of the game…it would not have worked. And more importantly…it wouldn’t have been much FUN.

So think about that. Yeah…our hostesses know how to have a party. But did you give them the tools to be successful and have FUN doing it?

Now, next month, I will be thinking this through thoroughly in order to get the ball rolling on these hostess challenges way in advance and get them possibly: selling a certain # of specials, collecting a certain amount of orders “pre-party”…let’s start brainstorming!

Happy Hostess Coaching ladies!

Melissa Fietsam

Do you SUCK at Hostess Coaching?

Posted on

I have some really great tips for all your hostess coaching this morning!

If I could say there’s one thing in your business that needs consistent work, it’s hostess coaching. You can have the best Facebook script in the world, the best party presentation under the sun…but if you’re not coaching your hostess-your party is going to FLOP!

I want to show you a few easy things you can do to get your BASELINE hostess coaching done in less than 5 minutes every single month!

STEP 1: Create a hostess group

Create a closed group on Facebook every single month for your “VIP Hostesses”.

In this group, you want to add:

  1. All of your hostesses for that month
  2. A Photo album with some photos they can share of customer specials and such.
  3. Copy of the customer special flyer
  4. Copy of the order form they can print if they run out
  5. Copy of digital catalog (that you’ve already uploaded to issuu.com)

And WHY would you want to have all that in a group?

How many times is your hostess at work and forgets her catalog?

How many times does she send you a message and say, “What was the customer special again?”  “What patterns does it come in?”

Stop wasting your time! And hers! Now you can immediately go to your VIP Hostess Group and tag her in that post she needs. BAM! LIKE A BOSS!

STEP 2: Create some Google Surveys

Every month, I create 3 google surveys for my team.

Hostess Coaching #1: gets sent the day she books her party

Hostess Coaching #2: gets send the day her party starts

Hostess Coaching #3: gets sent 3 days before her party ends

Here’s an example of this month’s Hostess Coaching #1: https://goo.gl/forms/YU0OxSYffCLbvplu1

Once these are set up, all you have to change every month is the MONTHLY SPECIAL! And our whole team has these awesome hostess coaching links they can TEXT, Facebook message, or post in the VIP Hostess Group!

STEP 3: Now schedule some posts

Now all you have to do is schedule a handful of hostess coaching tips into your group for the duration of the party! You want to give them some challenges and schedule those Google Surveys you just did!

Here’s some examples of my posts and how I scheduled them in 10 minutes, check this out:

So tell me below what YOUR favorite hostess coaching tip is?!

Melissa Fietsam

 

Thirty-One Hostess Coaching

Posted on

Hostess Coaching is one of the most important things you will do in your business. You can book a party all day long…but if you don’t COACH HER…she’s never going to succeed and she’ll never come BACK!

We do hostess coaching in order to increase the things WE need. And to provide this amazing customer service that she will be gushing about to her friends.

1. Hostess Coaching can do whatever you WANT it to do:
2. increase sales
3. increase recruiting
4. increase leads
5. increase bookings
6. celebrate
7. encourage
8. reward

I KNOW that you will see huge results if you focus on hostess coaching:

1. Your hostess will be telling her friends
2. Your sales will increase because your hostess is engaged
3. Your hostess will be happier because she’s informed
your hostess won’t walk around wondering where you’re at or what she’s supposed to do
4. you will get bookings because your hostess will not hesitate to share her positive experience with others
5. you can increase leads by having your hostess doing the work for you

So right now, I want you to EVALUATE your hostess coaching:

STEP ONE:

On a scale of 1-5 (5 being…I’m a hostess coaching rockstar and 1 being…I suck at it), rate where you are NOW with hostess coaching.

STEP TWO:

You should fully assess what you are doing in these categories below. Assess EACH # on how you’re achieving each step: EX: increase sales….I give her an incentive to hit certain levels of sales.

1. Hostess Coaching can do whatever you WANT it to do:
2. increase sales
3. increase recruiting
4. increase leads
5. increase bookings
6. celebrate
7. encourage
8. reward

STEP THREE:

I want you to start using a 3 step process in hostess coaching. Each month, these will update for the following month. If you are savvy and can create your own…DO IT. If not…here are 3 touch points I want you to have with your hostess and use can use these BLANK ones I created for our team:

1. THE DAY SHE BOOKS HER PARTY: You will send her a LINK in text to her cell phone AND on Facebook. We want to make sure she gets this: http://goo.gl/forms/VKMly3yZDc. This will help her know what to expect from YOU and keep her 100% informed. This also holds YOU accountable to do what you said and follow up with her each Monday.

2. THE DAY HER PARTY GOES “LIVE”: You will send her a link via text to her phone AND Facebook. We want to make sure she gets this: http://goo.gl/forms/9Ok8TZWNLl. This will give her all the tools she needs to share, the reminders to be successful, and keep her informed.

3. THREE DAYS BEFORE HER PARTY CLOSES: You will send her a link via text to her phone AND Facebook. We want to make sure she gets this: http://goo.gl/forms/GP5tRoqHSW. This gets her prepared, shows her the opportunity to join, and gives her the necessary steps to get a last minute “push” for orders.

How easy is that? Send a text message ever Monday with one simple link. And now she has all the tools to keep her excited.

Hostess coaching: The #1 complaint is that hostesses had no idea what was going on and there was no communication from the consultant. Don’t be that guy! A good referral is worth your weight in gold. But a bad referral will travel WAY faster and farther than a good one. Always remember that. Your hostesses are 110% worth your time. But…it doesn’t take much time at all.

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

www.buymybags.com

#31 #31bag #31bags #thirtyone #thirtyonegifts #hostesscoaching

 

20 Minute Power Hour for Your Thirty-One Business-HOSTESS COACHING

Posted on

Each day of the week I post a list of things our team can work on for a specific topic. This week, I’ll be posting those each day for YOU…so you and your teams can find some focus and tips also!

These are scheduled in Cinchshare.com, so it makes my job easy to help THEM.

Here is Monday, Hostess Coaching tasks:

Monday

20 Minutes a Week of HOSTESS COACHING

• Send thank you letters to all hostesses from past week
• Send your hostess the hostess portal link and password so she can fill out her guest list. Those emails
will FOREVER be in your back office. Do whatever you have to in order to get your hostess to fill out her
guest list
• Ask for your hostesses Top 3. Mail them a packet with an incentive to collect $50 in orders for your
hostess
• Send a Red Stamp reminder to your hostess for a “Last chance to order”. She can email, Fb message, FB
post, or text her friends with her party info
• Send happy mail to past hostesses
• Input any orders
• Message ALL hosts. Ask how they’re doing and if they need anything
• Message ALL hosts and let them know how much in online orders they have
• File old parties into a binder/folders…however you file those
• Fill out new hostess tracking sheets or however you track your hostess. You BETTER be tracking your
hostesses. You need all their information in ONE spot
• Make hostess packets
• Follow up with hostesses to make sure everything was okay with the product they received
• Check shipping status of party and update hostesses
• Ask your hostess for her top 5 products she wants to earn for free. Keep her engaged. I tell mine I will
show her top 5 favorites at the party. Chances are, her friends may have similar tastes.
• Send her a few tips on getting some extra orders if she’s having a hard time
• Tell your hostess if she sells 5 customer specials before a certain date, she’ll get one for free (if it’s
cheap and you think you could add it to someone else’s order). Or tell her you’ll take $5 off her order. Something to give her the goal!

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

http://www.buymybags.com

#31 #31bag #31bags #thirtyone #thirtyonegifts #hostesscoaching #powerhour #focus #directsales

Use One Drive for Your Thirty-One Hostess Documents

Posted on Updated on

I LOVE simple.

I LOVE hostess coaching.

So this week we’re going to do a series of things I’ve been working on with Hostess Coaching to make it simple, easy, fun, and INCOME PRODUCING.

The first thing is One Drive. This is a FREE file storage site run by Microsoft. SO EASY.

  1. Take a look at my APRIL VIP HOSTESS folder: http://eepurl.com/bXn78P
  2.  Google One Drive and set up your account.
  3.  Then make your own VIP HOSTESS folder for each month. That way YOUR hostesses have access to all the important documents they need.

And they’re gonna think you’re the BOMB.COM…cause you will be when you start taking care of your hostesses with top notch customer service.

If you have a TEAM…post this link in the pinned post of your team page for easy access for ALL OF THEM!!

Now come back this week for THREE insanely easy Hostess Coaching TEXTS that you can send to keep your hostess OVER THE TOP informed and excited. With one link. You’re gonna love this;)

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

www.buymybags.com

#31 #31bag #31bag #thirtyone #thirtyonegifts #hostesscoaching #text #OneDrive #DirectSales

1

Thirty-One Hostess Coaching-TEXTING my way!

Posted on

I mentioned earlier that I’m focusing on simple~easy~fun this year. I’m really working on simplifying every step of my business.

I want to make it EASY to hostess coach.

I want it to be easily DUPLICATED for my team.

I want to make it informative.

I want to make it FUN.

I want to save money.

I want to save time.

And I want to make it effective!

I used to send post cards. But there was no interaction. No follow up. No way to connect on that. I want to start WOWing my hostesses. Every step of the way. I want them to interact and open dialogue.

Now I save time, money on postcards, money on stamps, and I actually get to interact MORE with my hostesses.

So here is my new TEXTING hostess coaching system.

TEXT #1:

This is my “so excited about your party” text. I wanted to let my hostesses know what they can expect from ME. And to give them some quick details.

party

TEXT #2:

This one has a different text, same concept, for either a catalog/home/fundraiser show. The idea is take the steps YOU think are most important, and let them know! I had these designs made by Kim at Night Owl Custom Design. If you want to check them all out, you can see them (and get your own if you want) right here:

https://nightowlcustomdesign.ecwid.com/#!/Hostess-Coaching-Postcards-UPDATED-DESIGN/p/49871227

What I love about the information on my cards, is it’s ME. It’s everything I wanted to accomplish. I was very careful and INTENTIONAL about everything on mine!

And as you will notice, there is information about the enrollment kit on every single one of them. Because recruiting is a huge focus for me!

I also think it’s very important to show your picture on everything. Let them feel like they know you! Build a RELATIONSHIP and big things will happen. Not simply with the party, but even after the party. The future. The referrals. The trust.

I want her filling out the hostess portal link because those emails are IMMEDIATELY added to my contacts in my back office and will FOREVER get my emails monthly. THAT is LONGEVITY.

I’m also asking her to participate in her Facebook party. Because it’s more successful if she does. And I ask her to personally message her friends and ask them to actually JOIN the event.

And 10 orders and a $600 show is my goal. So I will simply continue to reinforce that thought.

Last…I’m showing her AGAIN…what she gets at that $600 level.

1

TEXT #3:

As you can see in this bundle, there is a “flip your party” (the green card) for those hostesses I choose to send that to for recruiting purposes!

kim

My disclaimer as always…I do not receive payment from Night Owl. I work with her because I trust her.

I utilize people like Night Owl because they save me TIME and they allow ME to look like a professional with great designs that “WOW” my hostesses. They think, “man…this girl knows what she’s doing!”.

And with these, the money I’m saving in postage and post cards and WRITING OUT postcards…is well worth it!

If you want to check out her Facebook page: 

https://www.facebook.com/NightOwlCustomDesign?__mref=message

So now you have my new hostess coaching texts! 

  1. Save money

2. Save time

3. Do hostess coaching ANYWHERE…the doctors office, waiting to pick up your kids,          acting like your listening to your in laws…the list could go on and on, right?!

4. Make it look AMAZING and PROFESSIONAL

5. Keep your hostess INFORMED

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

http://www.buymybags.com

#31 #31bag #31bags #thirtyone #hostess #hostesscoaching #postcards #directsales #thirtyonegifts

Hostess Coaching with a Twist

Video Posted on

Last month I started something new with my parties. And it’s evolved into something I’m SUPER passionate about for 2016!

Check out this quick video and then see all the details below:

Here’s the deal! Last month I wanted to integrate my hostess coaching with a CAUSE. This past year, my friend Christina Rupracht and I, worked on some special hostess coaching texts. You may have heard of the “Potato Game”. Or Melanie Moore’s “death by Chocolate” game. The idea is to text your hostess 24 hours before her party with a task.

The task was to tell everyone to bring SOMETHING to the party in order to be entered in for a giveaway.

Sometimes it was a potato, a candy bar, a cup, a purse, a canned good…whatever the reason, it was to give YOU a reason to message the hostess 24 hours before her party and tell HER to message all her friends. This gave her a REASON to text them and remind them of the party…a good and FUN excuse for her to message all her friends.

Now, in 2015, I began working with our local Children Services. I gathered up 20 bags, filled them with supplies, and they were gone in TWO WEEKS. These bags were for children who were picked up on an emergency notice to be placed into a temporary home or foster care because of a critical situation. These children often leave their homes with no belongings, or carrying their belongings in a trash bag.  It truly breaks my heart.

I have 5 children. I cannot imagine the horror of that child’s world crumbling beneath them. By giving them a bag filled with crayons, and coloring books, and stickers, and pencils, and a toothbrush, and so on…it was something to call their own. Something to take their mind off their situation for ONE second. Something to let them know that someone out there in this world CARES. And I had to do more.

I am not brave enough, sadly, to bring another child into my home. Which is probably a good thing because I would take them ALL. But this is what I CAN do.

From this point on, every single Thirty-One party I host…will have a mission. I will text my hostesses this graphic 24 hours before their show.

1

Anyone who brings bags for KIDS…will be donated to our local children services. I will either use a portion of my commission to fill the bags, or I will do a few home parties dedicated to collecting those items to FILL the bags also. EX: Anyone who brings a pack of crayons, a coloring book, or a packaged toothbrush will be entered in to win a free prize. This can be run completely ZERO out of pocket. Where there is a will, there is a way.

So WHY do I want to do this?

1- Because it is what i love about this company. I’ve always given back. I was brought up to give back. But this company allows me to do that and bring others along with me in that journey. Thirty-One truly allows me to be a vessel for others to accompany me in my mission to giving back to my OWN community. I believe with all my heart that one person can truly make a difference. But together…we are better. We are stronger. And we can make an IMPACT when we work together with a common goal.

Strip away titles, and teams, and everything that separates us. Heck, I don’t even care if you’re with another COMPANY! Work for Mary Kay? Or Origami Owl? Or Pampered Chef? Or Scentsy? Do this WITH ME! 

2- The second reason I want to do this, is it’s forcing me to do what I should already be doing! Hostess coaching! I am texting my hostess with an EASY graphic that she can message to all her friends. This graphic

1) reminds her friends of the party

2) makes it FUN and gives her an EXCUSE to message them

3) offers a GIFT for participating in the fun

4) takes the pressure off your hostess when it comes to reminding her friends of the party

So who is with me? Who wants to make an impact in 2016?

I sat here trying to come up with some original and fun and crazy name that we could all hashtag.

But it quickly dawned on me. We don’t need something different. We need to mainstream it. We need to take the #payitforward2016 and show the world what we can do. Show the power in numbers. Show the power of GOOD that we can do with our Thirty-One business.

The average “guest spend” in 2015 was $85.16.

Holy cow that’s awesome!! What if you added ONE guest, per party, to every single party? Just by sending this graphic and giving your hostess an easy way to remind her friends?

Let’s say you average 2 parties a month.

That’s $85.16 per party.

Which is $170.32 per MONTH more in sales.

Which is $2,044 per YEAR more in sales.

But I wonder if you’ll get one? Or maybe two more? Or three?

I wonder if you’ll book a party off of one of those special guests who wouldn’t have come without the reminder?

I wonder how much more in income those extras parties will equate to?

Hmmmm…I wonder if one those guests will join your team?

I wonder how much more money THAT would equal?

All I do know…is that if you don’t TRY…absolutely NOTHING will happen.

So let’s set a goal to do something GREAT.

Sharing this opportunity at your party:

What an AMAZING testament to Thirty-One and your OWN business to be able to share this at your parties. When I talk about all the bags we’ve donated to our Children Services…or I talk about how many bags we’ve donated to women’s shelter’s…that’s powerful. That will give you something to shout about. That will INSPIRE the people at your party that they can JOIN you. And they too, can make a difference.

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

www.buymybags.com

#31 #31bag #31bags #thirtyone #giveback #payitforward #thirtyoengifts #directsales #hostesscoaching

Simplify Your Thirty-One Business in 2016

Posted on

My goal in 2016 is to SIMPLIFY everything in my Thirty-One business. And I started this a few months ago with my hostess packets.

Check this out. SO EASY.

My goal with these simplified hostess packets is:

  1. Convenience: Have these packets so readily available and easy to make that they’re never a problem to get out the door and into my hostesses hands ASAP. I will make up 20 of these packets and have them ready to go at all times. The only thing I will need to add is the monthly special flier.
  2. Remove the clutter: Putting TOO MUCH information in a packet is overwhelming. I found my hostesses weren’t looking at ANYTHING in the packet because there was just too much. Now, they simply have one flier to look at. The “how to order” guide with the “40 guests in 40 minutes” on the back.
  3. Cost Effective: I was spending too much money on bells and whistles that simply were not income producing. That’s my favorite word. Is it income producing? I didn’t find all the “extras” to do me much good on that end.
  4. Personal touch: I’m using all the bells and whistles as personal touch points each week with my hostess instead. And there’s more to come on that!
  5. Time effective: These are SO easy to put together. Simple. Easy. Fun. And then I’m DONE!

So here’s to the first step in simplifying your Thirty-One business in 2016!

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

http://www.buymybags.com

#31 #31bag #31bags #thirtyone #thirtyonegifts #directsales #hostesspacket #thirtyonehostesspacket #hostesscoaching