customer service

Thanksgiving Letter to Your Thirty-One Hostesses

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Giving thanks is not something I take lightly! Each year, I send this letter to my hostesses:

It’s so important to say THANK YOU. Your customers and hostesses are the ones who support and maintain your business. And they should know how much you appreciate them.

You will never go wrong by providing top notch customer service. Because seriously…how many of these letters do you think they’ll get? Probably not many. Maybe only ONE. And they will always remember that extra touch, that extra degree, the extra mile YOU went to say thank you.

I highly encourage you to come up with your own letter and let everyone know how much you appreciate all the support they showed for you and your business this year!

Melissa Fietsam, Ind. Executive Director at Thirty-One Gifts

http://www.buymybags.com

#customerservice #ThrityOne #followup #directsales #31bag #31bags #thirtyone #thanksgiving

Use Dropbox for Your Thirty-One Product Cards

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Using Dropbox for my product cards has been a lifesaver on so many different occasions.

  1. Let me tell you what it is
  2. Get the app on your phone AND computer
  3. And then never be unprepared again!

Watch this quick video to show you how easily I can pull up the product cards from my phone:

So what is DropBox?

Dropbox is a file sharing system. It’s FREE.

You can put this on your computer and keep all files and folders in this “app” so that no matter where you’re at, or whatever device you’re on, you can always access your files on the go!

And let’s not forget to mention, let’s say your computer crashes (insert GASP!). You can still access any files and folders you kept on dropbox. So I store ALL my folders and files on my Dropbox.

It acts just like storing it on your “desktop” on your computer. Instead of “save to desktop”….you “save to dropbox”. EASY.

This might also keep you out of Facebook Jail!

I am currently in Facebook jail AGAIN because I uploaded these product cards to 2 team pages. It doesn’t like you doing anything twice, none the less a ton of pictures. So if you’d like to keep yourself out of Facebook Jail, learn from me! Use THIS to share things with your team. Each folder has the option to make it private or get a “sharable” link. Just like OneDrive or Google Drive.

Now how do I use it for product cards?

I downloaded the entire catalog’s product cards and have access to them in ONE click from my phone. And the best part? They’re automatically put into alphabetical order in drop box. So when someone asks to see what patterns the zip top organizing utility totes come in…I just pull that product card and text it to them. Or someone orders a product in a pattern that doesn’t exist…I just just send them the product card with the patterns that ARE available. SO easy. And so productive when it comes to your time, and most importantly, your CUSTOMER SERVICE! Here is what the Drop Box app looks like:

You’ll want to download Dropbox on your computer first. Then load all of your current folders, into your Dropbox folder.  Just Google Dropbox!

And here is what Dropbox looks like from my phone. All my folders on my computer easily accessed right from my phone! This is the folder I had for the Spring product cards. Now I have my fall product cards folder.

Here is a folder with all FALL PRODUCT CARD graphics so you can start your OWN:)

https://drive.google.com/open?id=0BykSBIVhRsL6X2Qta2xOdlBTeTQ

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Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

www.buymybags.com

#31 #31bag #31bags #thirtyone #DropBox #filesharing #directsales

Use Email Templates for Your Thirty-One Business

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You know when someone messages you and asks you for more information on booking a party?

And you’re right in the middle of a manicure, or soccer practice, or waiting in line at Walmart (you’re gonna be there awhile). Well…here’s a way for you to copy and paste a message to WOW your customers and seal the deal!

Check out this quick video:

So WHY would you want to create email drafts and templates for your Thirty-One business?

You’re going to look like a professional:

When you email your customer back in a SHORT amount of time, with this AMAZING and informative email…they’re gonna be like…”Man, this lady is good”. And that’s exactly what you want. To look like the BOSS you are.

You’re not going to FORGET:

How many times have you been at the grocery store and gotten a message. And you’re like…”crap. I’ll answer that when I get home”. 2 days later…you realize you forgot. Your moment to look and act like a professional is GONE.

You’re going to save yourself TIME:

How much time does it take for you to create the same daggone information to send each time? Too much time. It’s stressful, you’re in a hurry, and it’s a PAIN. Now when you copy and paste this message for the first time (and every time after), you’re gonna be like…”yeah, i know I’m the boss.”

You’re not going to leave important information out:

How many times are you in a hurry to send something and you forget to put something in there? Like a file, or the link to your website, or the customer special? And then you have to email them back. Or…you just say “screw it”. And don’t send it at all. Don’t be that guy!

So…there ya go! Secrets of success. Create your templates. Take your time. Check your spelling. Add links. Add pictures. Make it GREAT. But SIMPLE.

And your Thirty-One business will thank you. And so will your customers!

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

www.buymybags.com

#31 #31bag #31bags #thirtyone #recruiting #booking #followup #customerservice #directsales #marykay #avon #posh #jamberry #pamperedchef

A Sale is a Dead End. Unless You Practice Follow Up

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So the outlet sale is amazing. But then when it’s over…you’re left with a dead end sale if you fail to provide some amazing customer service!

So how are we going to do that? Watch this quick video:

Here’s your label for your mini catalogs to print on a 2×4 label and stick on your mini catalogs.

**If you don’t have labels, print them 10 to a page and slip the piece of paper into the mini catalog or envelope. Easy easy easy!

outlet thank you team

And here is the fabulous/amazing/wonderful…Bridgett Edwards flier I used:

https://onedrive.live.com/redir?resid=72185D5634F2046!948&authkey=!AGiEFVrFpQQIzrk&ithint=file%2cpdf

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

www.buymybags.com

#31 #31bag #31bags #thirtyone #followup #customerservice #thirtyonegifts

20 Minute Power Hour for Your Thirty-One Business-Customer Service

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Each day of the week I post a list of things our team can work on for a specific topic. This week, I’ll be posting those each day for YOU…so you and your teams can find some focus and tips also!

These are scheduled in Cinchshare.com, so it makes my job easy to help THEM.

Here is Tuesday, Customer Service tasks:

tuesday

20 Minutes a Week of Customer Service:

  • Call or message people who ordered. Make sure they love it. “Were you able to get everything you wanted?”
  •  Send a thank you text with estimated shipping to all guests that were at a recent party
  •  Mail thank you notes to anyone who has ordered in the last week
  •  Send Red Stamp thank you to anyone who has ordered in the last week
  • Go through your Facebook and INTERACT with your customer’s post on THEIR pages
  •  Pick 3 people a week to send a “haven’t seen you in a while” nail file and mini catalog
  •  Check on any returns and get those customers updated
  •  Check your voicemail. Yes, I have to remind myself to do this
  •  Message 10 past customers and don’t mention a single thing about 31. Just thinking of you today! “Something” made me think of you…
  • Read a paragraph in a direct sales BOOK about customer service
  • Research direct sales and customer service to get some new ideas
  •  Post a “thank you for your order” to all customers who have placed an order in all your Facebook events

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

http://www.buymybags.com

#31 #31bag #31bags #thirtyone #thirtyonegifts #customerservice #powerhour #focus #directsales

Thirty-One Daily Tasks Sheets to Print

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Want to work your business like a rock star? Here are 5 files you can print and work 20 minutes a day on FOCUSED areas of your business for:

  • Recruiting
  • Booking
  • Customer Service
  • Marketing
  • Hostess Coaching

Here is an example of one of the days/files:

These tasks are not to ALL be completed each day, but to give you something to do when you’re STUCK. So pick one task, if you finish it in 5 minutes, do another. If it takes you 20 minutes, you’re done!

Tuesday-Customer Service-page-0You all have seen the Power Hour files I have created…but THIS is a whole new ball game to keep you on task every single day.

Each one is for a specific day with specific tasks to keep you focused on the income producing activities you need to be doing CONSISTENTLY in your Thirty-One business!

Make sure you watch this quick video to explain how to effectively use them to:

  • increase recruiting
  • increase bookings
  • provide top notch customer service
  • increase your marketing efforts
  • provide top notch hostess coaching

I created these files to serve my team.

That’s my goal in everything. To make this business works for everyone who is willing to WORK. And to prove to them, that anyone can work their business in 20 minutes a day of focused work on one aspect of their business.

Now, when I have a team member who is struggling to organize their time and business, I have something to give them. And now…you do too:)

Here are your files to print:

https://goo.gl/92sK3w

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

http://www.buymybags.com

#31 #31bag #31bags #thirtyone #thirtyonegifts #powerhour #recruiting #booking #customerservice #hostesscoaching #marketing #directsales

Follow Up With Your Thirty-One Customers

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How about planting some booking seeds with a HUGE dose of customer service?

Here’s the plan! The idea for this image came from Emily Trowbridge, so we have her to thank! I just added my plan and words to make it easy for YOU!

On the same day of each month, let’s say March 25th…

I go to my back office and pull all orders from February. And then I send this text message to every customer I have a phone # for.

It’s asking them:

  1. If there was anything wrong with their order
  2. If they were interested in booking
  3. and you could even put the current customer special in case they simply wanted to place a new order

I believe my message with this picture will be:

Hi there! Just checking in to make sure you love your product as much as I do and see if you were able to get everything you wanted last month? Because I’d love to help you earn some more for FREE:)

This is going to take CONSISTENT COMMITMENT. I chose the 25th because everyone from the previous month should already have their product. Think of the possibilities of follow up and customer service. #TopNotch right? 🙂

Here’s my graphic and you can either create your own or Night Owl Custom Design can make one for you. Super easy! I’m not very good at graphics, so she can do it for me. Saves me time…which = $$$ in my world.

Here’s the link to order yours:

https://nightowlcustomdesign.ecwid.com/#!/Texting-Image-BOOKING-seed/p/62113436

1.jpg

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

www.buymybags.com

#customerservice #31 #31bag #31bags #thirtyone #thirtyonegifts #followup

Adding New Customers to Your Thirty-One Customer Facebook Group

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Three of my goals this year are:

  1. Simplifying my processes to save me time (and save my customers and hostesses confusion).
  2. Cutting costs
  3. Adding new people to my VIP customer group on Facebook

So one thing I’ve been working on is my “thank you” cards. I normally mail thank you cards to my guests who order and my hostesses. However, this takes a lot of time. It costs me postage. And I don’t really “see” a return from this regarding further communication. And if you haven’t noticed, in our back office, if someone orders as a guest on a party-it changes their address to the hostesses if it is shipped to the hostess, once the party is submitted. So I have to capture those before I submit the party in order to do this.

So I’ve been working on these images to TEXT my hostesses and my guests right after the party. But here’s the KICKER:

I’m adding the LINK to my customer page along with the text. So NOW…I can get them added to my customer page if they want!

This brings back simple/easy/fun. It also shows my face so they get to see ME. Maybe they ordered online and don’t know who the heck I am. And I don’t know about you…but if I got a text with a link…It would take everything I had not to click on it. A link just SCREAMS-CLICK ON ME!

I’ve made them for all types of orders! I just used http://www.picmonkey.com to create those images. And then changed the wording just a bit for each one. So by using these images to text to my customers and hostesses I’ll be able to do these 5 things:

  1. save money/postage
  2. let them see my “face”
  3. send a genuine “thank you” in a timely manner
  4. and hopefully have those ladies click on the link and join my customer page so I can stay connected with them and in FRONT of them more often!
  5. Drop a recruiting seed

Someone who ordered on a fundraiser:

fundraiser

I made one for HOME SHOWS:

1

I made one for online or catalog show orders:

1

I made one for hostesses:

1

 

There you go! Simply/Easy/Fun!

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

http://www.buymybags.com

#31 #31bag #31bags #thirtyone #thirtyonegifts #thankyou #customerservice #customerfacebookgroup #VIP

20 Minute Power Hour for Your Direct Sales Business on Marketing

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Marketing your direct sales business. All it takes is 20 minutes of focused time.

When you focus on something, you expand it. And when you focus on marketing, you will:

  1. Increase sales by reaching out to new and old customers
  2. Increase bookings and recruits by referrals. Because everyone knows YOU sell Thirty-One and are open for business
  3. Have your customers spreading your business for you through social media avenues
  4. And create an environment in your community where YOU are the “go to” girl!

I have compiled a list of tasks you can work on during your 20 minutes of Marketing. It’s SO easy. But you have to be committed to your business and focus on expanding your efforts to increase your marketing to your community (online as well as locally). You’ll find the file below. You can print the form and literally just go down the list when you need to work on your marketing for that 20 minutes. You have officially lost your excuse NOT to work on marketing, because I’ve given you an entire sheet of things to work on!

And let me be very clear. Just because you do not know HOW to do Instagram, or Twitter, or Pinterest…that’s not an excuse. You can use this 20 minutes to research it and DO IT! You will learn along the way.

This is a 5 part series, so you’ll want to check out all 5 posts on my main blog page this week. If you haven’t subscribed to my blog, now would be a great time to do so! So you don’t miss a single post. You’ll have all 5 files to work your business successfully by the end of this week.

Watch this quick video on some great ideas and what I do with my Marketing time:

The two questions I’m going to ask you over and over, stem from a quote I heard a couple weeks ago:

A committed heart will always find a way. A non-committed heart will always find an excuse.

Are you committed?

And how much time do you have to devote to your business a day?

All it takes is 20 minutes a day working one aspect of your business. Here’s an example:

Monday: Hostess Coaching

Tuesday: Booking

Wednesday: Customer Service

Thursday: Recruiting

Friday: Marketing

Watch the video above and then use this file to create a time efficient and EFFECTIVE system to market your business to your customers in just 20 minutes a week: http://1drv.ms/1Ooaodj

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

www.buymybags.com

#31 #31bag #31bags #thirtyone #thirtyonegifts #directsales #powerhour #hostesscoaching #system #hostess #increasesales #increasebookings #bookingideas #increaserecruiting #recruiting #booking #sales #marketing #customerservice

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20 Minute Power Hour for Your Direct Sales Business on Customer Service

Video Posted on Updated on

Customer Service is a MUST in your direct sales business.

When you focus on something, you expand it. And when you focus on customer service, you will:

  1. Increase sales by repeat orders from customers
  2. Increase sales from customer referrals
  3. Have your customers spreading your business for you
  4. And create an environment in your community where YOU are the “go to” girl!

I have compiled a list of tasks you can work on during your 20 minutes of Customer Service. It’s SO easy. But you have to be committed to your business and focus on expanding your efforts to provide top notch customer service to your Thirty-One customers. You’ll find the file below. You can print the form and literally just go down the list when you need to work on your customer service for that 20 minutes. You have officially lost your excuse NOT to work on customer service, because I’ve given you an entire sheet of things to work on!

This is a 5 part series, so you’ll want to check out all 5 posts on my main blog page this week. If you haven’t subscribed to my blog, now would be a great time to do so! So you don’t miss a single post. You’ll have all 5 files to work your business successfully by the end of this week.

Watch this quick video on some great ideas and what I do with this Customer Service file:

The two questions I’m going to ask you over and over, stem from a quote I heard a couple weeks ago:

A committed heart will always find a way. A non-committed heart will always find an excuse.

Are you committed?

And how much time do you have to devote to your business a day?

All it takes is 20 minutes a day working one aspect of your business. Here’s an example:

Monday: Hostess Coaching

Tuesday: Booking

Wednesday: Customer Service

Thursday: Recruiting

Friday: Marketing

Watch the video above and then use this file to create a time efficient and EFFECTIVE system to provide the best customer service possible to your customers in just 20 minutes a week: http://1drv.ms/1ORDzsw

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

www.buymybags.com

#31 #31bag #31bags #thirtyone #thirtyonegifts #directsales #powerhour #hostesscoaching #system #hostess #increasesales #increasebookings #bookingideas #increaserecruiting #recruiting #booking #sales #marketing #customerservice

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