focus

20 Minute Power Hour for Your Thirty-One Business-Customer Service

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Each day of the week I post a list of things our team can work on for a specific topic. This week, I’ll be posting those each day for YOU…so you and your teams can find some focus and tips also!

These are scheduled in Cinchshare.com, so it makes my job easy to help THEM.

Here is Tuesday, Customer Service tasks:

tuesday

20 Minutes a Week of Customer Service:

  • Call or message people who ordered. Make sure they love it. “Were you able to get everything you wanted?”
  •  Send a thank you text with estimated shipping to all guests that were at a recent party
  •  Mail thank you notes to anyone who has ordered in the last week
  •  Send Red Stamp thank you to anyone who has ordered in the last week
  • Go through your Facebook and INTERACT with your customer’s post on THEIR pages
  •  Pick 3 people a week to send a “haven’t seen you in a while” nail file and mini catalog
  •  Check on any returns and get those customers updated
  •  Check your voicemail. Yes, I have to remind myself to do this
  •  Message 10 past customers and don’t mention a single thing about 31. Just thinking of you today! “Something” made me think of you…
  • Read a paragraph in a direct sales BOOK about customer service
  • Research direct sales and customer service to get some new ideas
  •  Post a “thank you for your order” to all customers who have placed an order in all your Facebook events

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

www.buymybags.com

#31 #31bag #31bags #thirtyone #thirtyonegifts #customerservice #powerhour #focus #directsales

20 Minute Power Hour for Your Thirty-One Business-HOSTESS COACHING

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Each day of the week I post a list of things our team can work on for a specific topic. This week, I’ll be posting those each day for YOU…so you and your teams can find some focus and tips also!

These are scheduled in Cinchshare.com, so it makes my job easy to help THEM.

Here is Monday, Hostess Coaching tasks:

Monday

20 Minutes a Week of HOSTESS COACHING

• Send thank you letters to all hostesses from past week
• Send your hostess the hostess portal link and password so she can fill out her guest list. Those emails
will FOREVER be in your back office. Do whatever you have to in order to get your hostess to fill out her
guest list
• Ask for your hostesses Top 3. Mail them a packet with an incentive to collect $50 in orders for your
hostess
• Send a Red Stamp reminder to your hostess for a “Last chance to order”. She can email, Fb message, FB
post, or text her friends with her party info
• Send happy mail to past hostesses
• Input any orders
• Message ALL hosts. Ask how they’re doing and if they need anything
• Message ALL hosts and let them know how much in online orders they have
• File old parties into a binder/folders…however you file those
• Fill out new hostess tracking sheets or however you track your hostess. You BETTER be tracking your
hostesses. You need all their information in ONE spot
• Make hostess packets
• Follow up with hostesses to make sure everything was okay with the product they received
• Check shipping status of party and update hostesses
• Ask your hostess for her top 5 products she wants to earn for free. Keep her engaged. I tell mine I will
show her top 5 favorites at the party. Chances are, her friends may have similar tastes.
• Send her a few tips on getting some extra orders if she’s having a hard time
• Tell your hostess if she sells 5 customer specials before a certain date, she’ll get one for free (if it’s
cheap and you think you could add it to someone else’s order). Or tell her you’ll take $5 off her order. Something to give her the goal!

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

www.buymybags.com

#31 #31bag #31bags #thirtyone #thirtyonegifts #hostesscoaching #powerhour #focus #directsales

Focus board for your direct sales business

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So i wanted to show you something I am doing. I wanted to be able to have my whole month in front of me. Along with some planning on the side. So this is what you see:

IMG_2722
HOSTESSES: for this month and next
TOP LEFT: my word for 2015. INTENTIONAL
New Recruits: just so i know who to check in on a little more often
IDEAS: things I’m toying with. Things I don’t want to forget about but are not priority right now
EVENTS: events I’m attending this month: home shows/vendor events/launch parties/personal
NEED TO: things I need to get done but aren’t a huge priority immediately
MONTHS: April/May/June/July: holidays, themes, nurses week (EX), gift giving months, 31 events, life events, etc. This is a planner. Focus on what’s coming and what’s going on
MONTHLY FOCUS: each month I pick an area to work on in my business. And I hammer it out hard. Any extra time I spend on this. Researching, fixing, updating, etc.

It’s all about 100% focus. If I get off track I can look at this board and say, ok…what can i work on. I saw something similar at Leadership Council from Melissa Kaule, and really liked the idea of it. So I just love it. I love being able to just look up and see it ALL. FOCUS!! One more thing I’m going to add is PROJECTS (mostly for video ideas and team trainings) 🙂
So what do you think? What would you put on your board? What is your focus?

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

www.buymybags.com

#31 #31bag #31bags #thirtyone #thirtyonegifts #focus #business #stayathomemom #visionboard #businessplanning #directsales #strategicplanning