hostess coaching

Power Hours for your Direct Sales Business

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So many people sign up for Direct Sales with the assumption that they won’t really have to work.

If you’re in this for a hobby, that is an absolute truth: you really don’t have to work at it.

If you’re in this to make an income or achieve a financial goal: you couldn’t be farther from the truth.

You can’t expect to make a substantial difference in your finances if you’re not willing to put in the work to get it.

Using Power Hours can help you run your business in 20 minutes a day.

If you’re not willing to work 20 focused minutes a week, in certain areas of your business, then quite frankly-you don’t DESERVE that paycheck you’re complaining about NOT GETTING!

People ask me ALL THE TIME…how do you do it. I’m sorry to inform you, there is no secret. It’s hard work. That’s it.

Tried and true, get up and get to work every single day. The RENT IS DUE EVERY SINGLE DAY. You want to make money in this business, PUT IN THE WORK. People seem to want the benefits without the commitment. You can’t have one or the other. You get exactly what you put into this business. Plain and simple. I don’t do magic tricks. I don’t do anything YOU can’t do. I don’t skate by on my good looks and charm, trust me, I live 90% of my life covered in babies bodily fluids and food. You just have to get to work.

WHEN YOU WANT SUCCESS AS BAD AS YOU WANT TO BREATHE, YOU’LL BE AS SUCCESSFUL AS YOU WANT TO BE.

Take 20 minutes a day. Dedicate 20 minutes to ONE of 5 focused tasks per day.

  1. Booking
  2. Customer Service
  3. Recruiting
  4. Marketing
  5. Hostess Coaching

Monday Booking:

Spend 20 minutes working on booking parties. Whether these are Facebook parties or home shows, you still have to ASK. Spend this 20 minutes:

~personally reaching out to people

~creating a game or graphic to book

~do a FB live talking about the hostess special

~contact PAST hostesses from the previous years

~make hostess packets and post a picture on social media-and make them COOL so everyone wants one!

There’s a million things you could do.

 

Tuesday Customer Service:

Spend 20 minutes creating a buzz.

~send a thank you email to anyone who has ordered in the last week

~contact each person who ordered the previous month and make sure they’re happy with their product (and have you seen the new specials?)

~contact anyone who has open orders and make sure they knew about the customer specials if they didn’t order one

~go comment on all your open parties and start some conversations with the guests

~scroll through Facebook and actually interact with your customers on THEIR pages

 

Wednesday Recruiting:

~touch base with all your new consultants within the last 3 months

~reach out to any potential consultants

~don’t have any potential consultants? create an opportunity event and GET ONE!

~put some pins on Pinterest about joining

~create a youtube video or FB live about joining…then share into all your FB parties!

 

Thursday Marketing:

This is all social media to me. Sharing my love of my product on all the different social media sites. And because I love it, this isn’t even work. This is my play time!

~schedule some tweets in Cinchshare

~pin some things from your Cinchshare history onto Pinterest

~schedule some Instagram posts onto Twitter/FB business page

~go post your social media links in all your parties

~create a contest on a social media channel and direct all your customers to it

~create a newsletter to email your customers

 

Friday Hostess Coaching:

Spend 20 minutes contacting every hostess.

~ask them if they need any extra order forms or catalogs

~tell them what their total is for online orders so far

~give them a task to do that day: post this, tag 3 friends on some posts in your party, or text this to 3 people today

~tell them how much farther they are from the next level and TELL THEM HOW TO GET THERE!

 

This is just a small breakdown of a HUGE list you should already have! 20 minutes a day. If I can do it, YOU can do it!

Melissa Fietsam

Book 10 Holiday Thirty-One Parties!

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So here’s a team challenge for our team. We have a goal of booking 10 holiday parties to close by October 15th.

WHY?

10 Holiday parties at $200 each, equals $2000 in sales. BAM! Right there. So let’s get after it!

Check out this video:

Now you can see the exact video I posted in my customer group:

 

Here are a couple of graphics we will be using. This will be an ongoing push until the end of October. The goal is to get people in the holiday spirit! It’s time to rock out this fall season to:

  1. Help everyone earn the Leadership Incentive Trip starting in October
  2. Get our customers on board, that if they host a party they get to shop from the outlet sale early
  3. increase sales in general
  4. increase the # of people in our customer group
  5. increase the amount of people we’re in front of, therefore increasing our chances of recruiting
  6. and the more people we’re in front of, the more people who will book for NOVEMBER!

Each month will have the same idea. A “holiday package” with the goal of booking 10 Holiday parties each month!

It states a $200 party because that’s EASY. But we will be focusing on hostess coaching to (OF COURSE) get them higher sales than $200!

Score all around. Who’s ready for Melissa Fietsam and the holiday season? Cause I have a TON of ideas we’re pushing right now! You ready?!

14359268_10154681860110809_1618508785166641811_nholiday-party

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

http://www.buymybags.com

#31 #31bag #31bags #thirtyone #thirtyonegifts #holidayparty #jointhirtyone #halloween #directsales #booking #increasesales #increasebookings

New Fiscal Thirty-One Year Means a New Time to PLAN

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It’s a new Thirty-One Fiscal Year. That means it’s time to do a few house cleaning things in your business.

  1. You need to assess what worked.
  2. You need to assess what didn’t work.

Without understanding how your year went, you have no basis to move forward and improve in any way.

Last year, I focused on New Consultants. And simplifying my business. And you know what improved? New Consultant qualification rate and my own personal sales. Funny thing happens when you FOCUS on something…you IMPROVE it.

This year, my “word” is SIMPLIFY and SYSTEMS.

Last year I removed all the bells and whistles. From everything. I got back to the basics of my business:

  1. Booking

  2. Recruiting

  3. Sales

  4. Customer Service

I looked at every aspect of what I was DOING. And then figured out how I could simplify the process to: remove any confusion, make it time efficient for ME and my customers, to make sure it was income producing, and to evaluate if it was even WORKING. I learned a lot about my business last year. And it was my highest sales in 8 years. Last fiscal year, you saw my Facebook party go from 2 weeks, 2 7 days, to 4 days. Intentional. And now it’s working better than ever before.

So all week I’m going to be giving you tips on simplifying your business and creating systems that WORK.

And my first tip to you today, SIMPLIFY your hostess coaching and your hostess packets. I removed all the extra pages, the scratch offs, the 2 page hostess coaching explanation, the envelopes, the invitations, EVERYTHING. You know what has gone in my hostess packets for the last year?

  1. 3 catalogs
  2. 5 order forms
  3. How to order guide
  4. monthly special flier
  5. Bundles sheet flier (the monthly customer special bundle deals)
  6. recruiting flier
  7. 5 mini catalogs with a postcard that shows them “how to order from my party” for the hostess to hand out to her friends

I found that my hostesses were not USING anything. They weren’t looking at anything. I was wasting time and money on so many things that weren’t working. The invitations I was mailing were not income producing. The bells and whistles weren’t working.

I make up these hostess packets ahead of time and the only thing I have to add is the monthly special flier and bundle flier. I simplified the system SO much…that envelopes are ready to mail with my return address label on them already. Only thing I have to do is add those 2 fliers, put it in the envelope, add their address, and mail it. No more dropping off either. It’s systematic now. They all get mailed. Does it cost me a penny? yeah. But they get out immediately. It’s not hanging over my head, I don’t forget, and it’s FAST. My hostesses appreciate it and rely on it now.

So today…take a moment to look at your systems.

What is working? And what is NOT?

Thirty-One Gifts

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

www.buymybags.com

#31 #31bag #31bags #thirtyone #thirtyonegifts #findaconsultant #directsales

June Thirty-One Documents

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Here’s some files that Bridgett Edwards creates for our team each month.

I’ll post these each month for everyone, as Bridgett gave me permission cause she’s awesome like that 🙂

In here you’ll find some great tools to help with your June month. Bridgett is the BOMB when it comes to graphics and we’re so lucky to have her help!!

There’s some Hostess Coaching fliers, hostess checkout fliers, some graphics to help at checkout, etc.

https://onedrive.live.com/redir?resid=72185D5634F2046!953&authkey=!ALOCTwwrdV4nNio&ithint=folder%2cjpg

 

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

www.buymybags.com

#31 #31bag #31bags #thirytone #files #June #documents #thirtyonegifts

Thirty-One Hostess Coaching

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Hostess Coaching is one of the most important things you will do in your business. You can book a party all day long…but if you don’t COACH HER…she’s never going to succeed and she’ll never come BACK!

We do hostess coaching in order to increase the things WE need. And to provide this amazing customer service that she will be gushing about to her friends.

1. Hostess Coaching can do whatever you WANT it to do:
2. increase sales
3. increase recruiting
4. increase leads
5. increase bookings
6. celebrate
7. encourage
8. reward

I KNOW that you will see huge results if you focus on hostess coaching:

1. Your hostess will be telling her friends
2. Your sales will increase because your hostess is engaged
3. Your hostess will be happier because she’s informed
your hostess won’t walk around wondering where you’re at or what she’s supposed to do
4. you will get bookings because your hostess will not hesitate to share her positive experience with others
5. you can increase leads by having your hostess doing the work for you

So right now, I want you to EVALUATE your hostess coaching:

STEP ONE:

On a scale of 1-5 (5 being…I’m a hostess coaching rockstar and 1 being…I suck at it), rate where you are NOW with hostess coaching.

STEP TWO:

You should fully assess what you are doing in these categories below. Assess EACH # on how you’re achieving each step: EX: increase sales….I give her an incentive to hit certain levels of sales.

1. Hostess Coaching can do whatever you WANT it to do:
2. increase sales
3. increase recruiting
4. increase leads
5. increase bookings
6. celebrate
7. encourage
8. reward

STEP THREE:

I want you to start using a 3 step process in hostess coaching. Each month, these will update for the following month. If you are savvy and can create your own…DO IT. If not…here are 3 touch points I want you to have with your hostess and use can use these BLANK ones I created for our team:

1. THE DAY SHE BOOKS HER PARTY: You will send her a LINK in text to her cell phone AND on Facebook. We want to make sure she gets this: http://goo.gl/forms/VKMly3yZDc. This will help her know what to expect from YOU and keep her 100% informed. This also holds YOU accountable to do what you said and follow up with her each Monday.

2. THE DAY HER PARTY GOES “LIVE”: You will send her a link via text to her phone AND Facebook. We want to make sure she gets this: http://goo.gl/forms/9Ok8TZWNLl. This will give her all the tools she needs to share, the reminders to be successful, and keep her informed.

3. THREE DAYS BEFORE HER PARTY CLOSES: You will send her a link via text to her phone AND Facebook. We want to make sure she gets this: http://goo.gl/forms/GP5tRoqHSW. This gets her prepared, shows her the opportunity to join, and gives her the necessary steps to get a last minute “push” for orders.

How easy is that? Send a text message ever Monday with one simple link. And now she has all the tools to keep her excited.

Hostess coaching: The #1 complaint is that hostesses had no idea what was going on and there was no communication from the consultant. Don’t be that guy! A good referral is worth your weight in gold. But a bad referral will travel WAY faster and farther than a good one. Always remember that. Your hostesses are 110% worth your time. But…it doesn’t take much time at all.

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

www.buymybags.com

#31 #31bag #31bags #thirtyone #thirtyonegifts #hostesscoaching

 

Thirty-One Daily Tasks Sheets to Print

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Want to work your business like a rock star? Here are 5 files you can print and work 20 minutes a day on FOCUSED areas of your business for:

  • Recruiting
  • Booking
  • Customer Service
  • Marketing
  • Hostess Coaching

Here is an example of one of the days/files:

These tasks are not to ALL be completed each day, but to give you something to do when you’re STUCK. So pick one task, if you finish it in 5 minutes, do another. If it takes you 20 minutes, you’re done!

Tuesday-Customer Service-page-0You all have seen the Power Hour files I have created…but THIS is a whole new ball game to keep you on task every single day.

Each one is for a specific day with specific tasks to keep you focused on the income producing activities you need to be doing CONSISTENTLY in your Thirty-One business!

Make sure you watch this quick video to explain how to effectively use them to:

  • increase recruiting
  • increase bookings
  • provide top notch customer service
  • increase your marketing efforts
  • provide top notch hostess coaching

I created these files to serve my team.

That’s my goal in everything. To make this business works for everyone who is willing to WORK. And to prove to them, that anyone can work their business in 20 minutes a day of focused work on one aspect of their business.

Now, when I have a team member who is struggling to organize their time and business, I have something to give them. And now…you do too:)

Here are your files to print:

https://goo.gl/92sK3w

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

http://www.buymybags.com

#31 #31bag #31bags #thirtyone #thirtyonegifts #powerhour #recruiting #booking #customerservice #hostesscoaching #marketing #directsales

20 Minute Power Hour for Your Thirty-One Business-HOSTESS COACHING

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Each day of the week I post a list of things our team can work on for a specific topic. This week, I’ll be posting those each day for YOU…so you and your teams can find some focus and tips also!

These are scheduled in Cinchshare.com, so it makes my job easy to help THEM.

Here is Monday, Hostess Coaching tasks:

Monday

20 Minutes a Week of HOSTESS COACHING

• Send thank you letters to all hostesses from past week
• Send your hostess the hostess portal link and password so she can fill out her guest list. Those emails
will FOREVER be in your back office. Do whatever you have to in order to get your hostess to fill out her
guest list
• Ask for your hostesses Top 3. Mail them a packet with an incentive to collect $50 in orders for your
hostess
• Send a Red Stamp reminder to your hostess for a “Last chance to order”. She can email, Fb message, FB
post, or text her friends with her party info
• Send happy mail to past hostesses
• Input any orders
• Message ALL hosts. Ask how they’re doing and if they need anything
• Message ALL hosts and let them know how much in online orders they have
• File old parties into a binder/folders…however you file those
• Fill out new hostess tracking sheets or however you track your hostess. You BETTER be tracking your
hostesses. You need all their information in ONE spot
• Make hostess packets
• Follow up with hostesses to make sure everything was okay with the product they received
• Check shipping status of party and update hostesses
• Ask your hostess for her top 5 products she wants to earn for free. Keep her engaged. I tell mine I will
show her top 5 favorites at the party. Chances are, her friends may have similar tastes.
• Send her a few tips on getting some extra orders if she’s having a hard time
• Tell your hostess if she sells 5 customer specials before a certain date, she’ll get one for free (if it’s
cheap and you think you could add it to someone else’s order). Or tell her you’ll take $5 off her order. Something to give her the goal!

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

http://www.buymybags.com

#31 #31bag #31bags #thirtyone #thirtyonegifts #hostesscoaching #powerhour #focus #directsales

5 Files That Will Change Your Business, Thirty-One Power Hour.

Posted on Updated on

People ask me ALL THE TIME…how do you do it. I’m sorry to inform you, there is no secret. It’s hard work. That’s it.

Tried and true, get up and get to work every single day. The RENT IS DUE EVERY SINGLE DAY. You want to make money in this business, PUT IN THE WORK. People seem to want the benefits without the commitment. You can’t have one or the other. You get exactly what you put into this business. Plain and simple. I don’t do magic tricks. I don’t do anything YOU can’t do. I don’t skate by on my good looks and charm, trust me, I live 90% of my life covered in babies bodily fluids and food. You just have to get to work.

Here are 5 files you need to:

  1. PRINT
  2. LAMINATE
  3. PUNCH A HOLE THROUGH THEM AND PUT A METAL RING TO KEEP THEM TOGETHER
  4. THEN DO IT!

WHEN YOU WANT SUCCESS AS BAD AS YOU WANT TO BREATHE, YOU’LL BE AS SUCCESSFUL AS ME.

PRINT THESE FILES: https://onedrive.live.com/redir?resid=72185D5634F2046!163&authkey=!ANwvmdiGMYS31SU&ithint=folder%2cdocx

Take 20 minutes a day. Dedicate 20 minutes to one focused task per day.

  1. Booking
  2. Customer Service
  3. Recruiting
  4. Marketing
  5. Hostess Coaching

Here are videos to walk you through each step:

BOOKING:

 

RECRUITING:

 

HOSTESS COACHING:

 

CUSTOMER SERVICE:

 

MARKETING:

 

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

www.buymybags.com

#powerhour #31 #31bags #31bag #thirtyone #thirtyonegifts #directsales #marketing #customerservice #booking #recruiting #hostesscoaching #tips

Thirty-One Hostess Coaching-TEXTING my way!

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I mentioned earlier that I’m focusing on simple~easy~fun this year. I’m really working on simplifying every step of my business.

I want to make it EASY to hostess coach.

I want it to be easily DUPLICATED for my team.

I want to make it informative.

I want to make it FUN.

I want to save money.

I want to save time.

And I want to make it effective!

I used to send post cards. But there was no interaction. No follow up. No way to connect on that. I want to start WOWing my hostesses. Every step of the way. I want them to interact and open dialogue.

Now I save time, money on postcards, money on stamps, and I actually get to interact MORE with my hostesses.

So here is my new TEXTING hostess coaching system.

TEXT #1:

This is my “so excited about your party” text. I wanted to let my hostesses know what they can expect from ME. And to give them some quick details.

party

TEXT #2:

This one has a different text, same concept, for either a catalog/home/fundraiser show. The idea is take the steps YOU think are most important, and let them know! I had these designs made by Kim at Night Owl Custom Design. If you want to check them all out, you can see them (and get your own if you want) right here:

https://nightowlcustomdesign.ecwid.com/#!/Hostess-Coaching-Postcards-UPDATED-DESIGN/p/49871227

What I love about the information on my cards, is it’s ME. It’s everything I wanted to accomplish. I was very careful and INTENTIONAL about everything on mine!

And as you will notice, there is information about the enrollment kit on every single one of them. Because recruiting is a huge focus for me!

I also think it’s very important to show your picture on everything. Let them feel like they know you! Build a RELATIONSHIP and big things will happen. Not simply with the party, but even after the party. The future. The referrals. The trust.

I want her filling out the hostess portal link because those emails are IMMEDIATELY added to my contacts in my back office and will FOREVER get my emails monthly. THAT is LONGEVITY.

I’m also asking her to participate in her Facebook party. Because it’s more successful if she does. And I ask her to personally message her friends and ask them to actually JOIN the event.

And 10 orders and a $600 show is my goal. So I will simply continue to reinforce that thought.

Last…I’m showing her AGAIN…what she gets at that $600 level.

1

TEXT #3:

As you can see in this bundle, there is a “flip your party” (the green card) for those hostesses I choose to send that to for recruiting purposes!

kim

My disclaimer as always…I do not receive payment from Night Owl. I work with her because I trust her.

I utilize people like Night Owl because they save me TIME and they allow ME to look like a professional with great designs that “WOW” my hostesses. They think, “man…this girl knows what she’s doing!”.

And with these, the money I’m saving in postage and post cards and WRITING OUT postcards…is well worth it!

If you want to check out her Facebook page: 

https://www.facebook.com/NightOwlCustomDesign?__mref=message

So now you have my new hostess coaching texts! 

  1. Save money

2. Save time

3. Do hostess coaching ANYWHERE…the doctors office, waiting to pick up your kids,          acting like your listening to your in laws…the list could go on and on, right?!

4. Make it look AMAZING and PROFESSIONAL

5. Keep your hostess INFORMED

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

http://www.buymybags.com

#31 #31bag #31bags #thirtyone #hostess #hostesscoaching #postcards #directsales #thirtyonegifts

Hostess Coaching with a Twist

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Last month I started something new with my parties. And it’s evolved into something I’m SUPER passionate about for 2016!

Check out this quick video and then see all the details below:

Here’s the deal! Last month I wanted to integrate my hostess coaching with a CAUSE. This past year, my friend Christina Rupracht and I, worked on some special hostess coaching texts. You may have heard of the “Potato Game”. Or Melanie Moore’s “death by Chocolate” game. The idea is to text your hostess 24 hours before her party with a task.

The task was to tell everyone to bring SOMETHING to the party in order to be entered in for a giveaway.

Sometimes it was a potato, a candy bar, a cup, a purse, a canned good…whatever the reason, it was to give YOU a reason to message the hostess 24 hours before her party and tell HER to message all her friends. This gave her a REASON to text them and remind them of the party…a good and FUN excuse for her to message all her friends.

Now, in 2015, I began working with our local Children Services. I gathered up 20 bags, filled them with supplies, and they were gone in TWO WEEKS. These bags were for children who were picked up on an emergency notice to be placed into a temporary home or foster care because of a critical situation. These children often leave their homes with no belongings, or carrying their belongings in a trash bag.  It truly breaks my heart.

I have 5 children. I cannot imagine the horror of that child’s world crumbling beneath them. By giving them a bag filled with crayons, and coloring books, and stickers, and pencils, and a toothbrush, and so on…it was something to call their own. Something to take their mind off their situation for ONE second. Something to let them know that someone out there in this world CARES. And I had to do more.

I am not brave enough, sadly, to bring another child into my home. Which is probably a good thing because I would take them ALL. But this is what I CAN do.

From this point on, every single Thirty-One party I host…will have a mission. I will text my hostesses this graphic 24 hours before their show.

1

Anyone who brings bags for KIDS…will be donated to our local children services. I will either use a portion of my commission to fill the bags, or I will do a few home parties dedicated to collecting those items to FILL the bags also. EX: Anyone who brings a pack of crayons, a coloring book, or a packaged toothbrush will be entered in to win a free prize. This can be run completely ZERO out of pocket. Where there is a will, there is a way.

So WHY do I want to do this?

1- Because it is what i love about this company. I’ve always given back. I was brought up to give back. But this company allows me to do that and bring others along with me in that journey. Thirty-One truly allows me to be a vessel for others to accompany me in my mission to giving back to my OWN community. I believe with all my heart that one person can truly make a difference. But together…we are better. We are stronger. And we can make an IMPACT when we work together with a common goal.

Strip away titles, and teams, and everything that separates us. Heck, I don’t even care if you’re with another COMPANY! Work for Mary Kay? Or Origami Owl? Or Pampered Chef? Or Scentsy? Do this WITH ME! 

2- The second reason I want to do this, is it’s forcing me to do what I should already be doing! Hostess coaching! I am texting my hostess with an EASY graphic that she can message to all her friends. This graphic

1) reminds her friends of the party

2) makes it FUN and gives her an EXCUSE to message them

3) offers a GIFT for participating in the fun

4) takes the pressure off your hostess when it comes to reminding her friends of the party

So who is with me? Who wants to make an impact in 2016?

I sat here trying to come up with some original and fun and crazy name that we could all hashtag.

But it quickly dawned on me. We don’t need something different. We need to mainstream it. We need to take the #payitforward2016 and show the world what we can do. Show the power in numbers. Show the power of GOOD that we can do with our Thirty-One business.

The average “guest spend” in 2015 was $85.16.

Holy cow that’s awesome!! What if you added ONE guest, per party, to every single party? Just by sending this graphic and giving your hostess an easy way to remind her friends?

Let’s say you average 2 parties a month.

That’s $85.16 per party.

Which is $170.32 per MONTH more in sales.

Which is $2,044 per YEAR more in sales.

But I wonder if you’ll get one? Or maybe two more? Or three?

I wonder if you’ll book a party off of one of those special guests who wouldn’t have come without the reminder?

I wonder how much more in income those extras parties will equate to?

Hmmmm…I wonder if one those guests will join your team?

I wonder how much more money THAT would equal?

All I do know…is that if you don’t TRY…absolutely NOTHING will happen.

So let’s set a goal to do something GREAT.

Sharing this opportunity at your party:

What an AMAZING testament to Thirty-One and your OWN business to be able to share this at your parties. When I talk about all the bags we’ve donated to our Children Services…or I talk about how many bags we’ve donated to women’s shelter’s…that’s powerful. That will give you something to shout about. That will INSPIRE the people at your party that they can JOIN you. And they too, can make a difference.

Melissa Fietsam, Ind. Senior Executive Director at Thirty-One Gifts

www.buymybags.com

#31 #31bag #31bags #thirtyone #giveback #payitforward #thirtyoengifts #directsales #hostesscoaching