I honestly hear from my Directly Social group members every single day asking for help on how to get people to engage with them in their Customer Groups.
For me, I think the answer is pretty simple… look at your own social media behaviors, what things do YOU engage with?
If you haven’t joined Directly Social CLICK HERE
Now, I’ve been focusing more on my business page than my customer group. So just know that these ideas apply to both.
Pay attention to what catches your eye and what stops your thumb scroll. What gets the coveted “reaction” from you, or better yet, what gets a comment or a share? Your group members are just like you, so once you figure out what gets interaction from you in other groups/page, you will better understand how to post things that get engagement in your own groups.
I will share some ideas of what gets great interaction for me in my customer group, which I discovered based on my own social media behaviors. Now, just because these work for me doesn’t mean they are the magic pill for you and your group, these are just ideas. You need to commit to doing the work and finding out what DOES work for your group.
1. Creating Polls:
Every time I create a poll in my customer group, I get fantastic interaction. Polls are great for waking the dead in the group too, it seems like people I haven’t “seen” in my group in months come out of the woodwork to participate in a poll!
Which room do you need to organize the most?
- Living room
Here’s a video on how to create a poll in your customer group: CLICK HERE
2. Asking Questions:
If you want people to engage with you, ASK QUESTIONS! It gives them permission to respond, otherwise they just scroll on by! This is called a CTA or Call to Action. I never let a post leave my fingers without a CTA attached to it at the end of the post.
Post a picture of your dinner and ask…What’s everyone cooking tonight?
Post a picture of what you’re doing and ask…What is everyone doing this weekend?
That’s a CTA!
3. Posting Interactive Posts:
Some of my best engagement posts have been where I ask my group “Have you ever tried XYZ?” or “Have you ever heard of ABC?”. Sometimes it is specific to my product, but most of the time it is not. It is usually something “mom” related, or something that would be considered parallel content to my product line, so maybe something about organization, packing, etc. Everyone has an opinion they want to share about those interactive questions and I am always loving their comments!
Who has been to the Container Store?
Who has an IKEA near them?
How do you store your Tupperware containers? I need a new system!
Those are examples of interactive posts.
4. Rewarding for Interaction:
I wholly believe in rewarding what you want repeated, so I reward people who hop on live to my Facebook LIVES. I have GREAT interaction and attendance on my FB Lives in my group! It might be a discount for all of them, it might be a digital goodie, or maybe a free product drawing, it all depends on the LIVE video. They never know what I might giveaway or do, so they are sure to hop on as soon as they get the notification for fear of missing out on something awesome! #FOMO !
I love games and reward for them. You don’t have to give away the farm to do giveaways often. I just went to Party City last night and got a Minnie Mouse lunch box, adorable pen, and cup for $2.50 for the whole set. My customers get giddy about little cute collections like that. I scour the clearance bins there, Target, Dollar Tree.
I do a giveaway every Friday. They know it’s coming. When you get people participating, Facebook believes they WANT to see your posts and they show them more often.
Here’s an example of a fun game:
Click on this link and you’ll find a million of these Family Feud ones you can make:
I want to make my Customer Group and Facebook Business page a place where I personally want to come every day! I want to LOVE my own pages/groups! Here’s the deal, guys…. we are in the Customer EXPERIENCE and ENTERTAINMENT business, regardless of the product line we are selling! Think about it! People buy from people they know, like, and trust and I want to be that person for them. If they do not LIKE you, they will not BUY from you.
And did you notice anything about all the posts above?
NONE of them have anything to do with YOUR PRODUCT! Stop shoving sales and bookings down their throat with every single post. If your goal is community and interaction, you must focus on creating that environment. And salesy, spammy posts are not going to get it.
I am 100% committed to the experience, entertainment and engagement of my group and business page members. Are you?
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Think what you want to about Donald Trump, but I will tell you, I used to LOVE his show The Apprentice and his infamous “You’re Fired!” at the end of each episode.
I loved the urgency and intensity of the show and loved to see how people perform under pressure and rise to the occasion! People can do amazing things under pressure and when they feel the urgency to get things done. For me, it gives me sheer adrenaline to work on risky projects and try things I have never done before in my business. I never want to get to a place of complacency or apathy in my business, where I just don’t care to work for it anymore…where I’m content to sit on my butt and watch the world around me. That is not me, that is not in my nature, and it shouldn’t be in yours either!
I get it, some weeks and months are harder than others and sometimes you just don’t have anymore gas in the tank. But let’s get real! Most of the time you’re honestly just being the worst boss ever in your own business! You’re not getting things done, you’re making excuses, you’re piddling around doing things that bring no real value or $$$ into your business. You’re “playing business” and not actually working a business.
Businesses MAKE money, hobbies COST money!
I am going to share with you a little tidbit that I heard many years ago in my direct sales career, so long ago that I can’t actually remember who originally said it, “You many need to fire yourself from the business. Yep, that’s what I said, sometimes you might just need to give yourself the old heave-ho!”. Think about this scenario; if you worked at a company and you had an employee performing the way you are performing in your business right now, would you keep them on the payroll? If yes, awesome! But I would venture to guess that most of you would say NO WAY! You would fire you in a heartbeat — so do it now! Yes, I am giving you permission to completely fire yourself from your own business!
Even for me, there are some months where I just royally screw up my business. I get comfortable in my day to day, I do the mundane business tasks with no sense of urgency and basically just “exist” in the business and perform like a lifeless robot. I need fired, I deserve to be fired! So every now and then… I DO fire myself completely from the business. I fire myself on a Friday for being ineffective and not doing what I know needs to be done for my job to grow my business. Then I will spend the weekend thinking about what I know needs to be done and coming up with a plan to make that happen. Then I rehire myself on Monday morning to get things done right.
How are things going in your business? Do you need to go all “Donald Trump” on your own butt and give yourself a pink slip? If you’re not working your business with urgency & intensity, if you are not leaping out of bed each morning because you are so excited about what you are doing and who you’re helping, you should be fired!
My favorite plan of action to REBOOT:
2 days: Make a list of all the things you need to get done in the next two days. These are #1 priority. And this list needs refreshed often.
2 weeks: Make a list of all the things that need done in the next two weeks. And refresh this list every couple of weeks.
2 months: Make a list of all the things that need done in the next two months. This is where your quarterly planning comes in; upcoming holidays, incentives, sales, etc.
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Complacency & apathy will be the death of your business, do not allow it to come to that.
Deep down, regardless of what you portray to others or make yourself look like on social media, you know if you’ve been slacking in your business. If you’re doing enough to just get by and hoping the “boss” doesn’t notice…you need to get a grip! Since you’re the boss…you’re just cheating yourself and your family out of success. So take a page out of Donald Trump’s show, maybe it’s time to say “YOU’RE FIRED“! Wipe the slate clean, get your thoughts and plans together and then rehire yourself to rock your biz!
Melissa Fietsam @DirectlySocial
Here’s the truth… ya’ll are just making this business too hard!
Get out of your own way, stop “thinking” about working your business and actually get out there and work it! Many of you spend more time thinking about working than actually doing anything constructive for your business and it needs to STOP!
I am going to give you my super simple “Power of 3” routine that you can use every day, with actionables that can actually move your business in a positive and profitable direction.
My daily “Power of 3” routine:
– Make 3 new connections daily (meet 3 new people)
– Invite 3 people to look at my product/biz opportunity/booking options/ fundraisers, etc
– Follow up with 3 people
– Do 3 random acts of kindness or appreciation
– Do 30 minutes of personal development (video, book, audios, podcasts)
– Do 30 minutes of “me” time (exercise, quiet time,etc)
Now let’s break down what each of these looks like:
Make 3 new connections daily – in order to grow your business you have to meet new people, you can’t do this business without people! Right? So how are you meeting new people every day?
Invite 3 people to look at my product/biz opportunity/booking options/ fundraisers, etc – how are you getting yourself in front of people and when you do get in front of them, what are you doing that will grow the business? Are you prepared when you do get an opportunity for people to look at what you have to offer? Do you have catalog, host packets, recruiting packets, video links, etc prepped and ready to go at a moment’s notice?
Follow up with 3 people – this should go without saying but are you actively following up on the leads you are collecting? Or maybe we should actually start with are you actively collecting leads for your business? What tools do you need to be able to do effective follow up. If you are not doing your follow up communications/calls, you are leaving serious cash on the table.
DON’T FORGET TO JOIN OUR FACEBOOK COMMUNITY FOR MORE TIPS:
Do 3 random acts of kindness or appreciation – let me say this as kindly as possible, this business is not about you! And the sooner you come to realize that, the sooner you will start to see tremendous success. This business is about growing people and empowering them to be who they were created to be. It is not about you, it is about them. If you do not like people, you are in the wrong business, my friend. We are a people business and we need to learn to care more about our fellow people. We need to be kind at all times, I think sometimes we forget the sharpness of our keyboard swords. Speak to people like the humans they are, appreciate people for good work or things you recognize in them. I promise if you take the spotlight off of you and consciously start focusing on others, you will see rewards.
Do 30 minutes of personal development (video, book, audios, podcasts) – this is an area that so many of you are literally STARVING your businesses in. How are you filling up and learning new things? How are you getting educated? You need a constant flow of good business building information coming into you, whether it be from reading or one of my personal faves is podcasts. Find a good one that feeds you and listen to it every day for 30 minutes. Throw a load of laundry in and hide in the laundry room with it so you can get your personal development thing ON!
Do 30 minutes of “me” time (exercise, quiet time,etc) – again, you cannot pour from an empty cup, you need to get refilled and sometimes that refill comes from making yourself a priority verses an afterthought. Take 30 minutes a day and you just do you. I personally like a quiet time where I can just silence the world around me for a little and not be while and not be constantly rushing to the next thing. There will always be a next thing, but there is only one of you and you need to take care of you.
Like I always say, keep it simple and do the actionable. Thinking about working and actually working are not the same thing. Get out there and DO SOMETHING with your business every * single * day!
Oh May! I am desperate for your beautiful weather, I need to get these kiddos out of the house!
Can’t you just hear Justin Timberlake singing “It’s gonna be May”! (You know you just totally read that like he sings it! Well done!)I am excited to throw open the windows and let some gorgeous May weather come flooding in my house! This is more than Spring Fever, ladies, this is “Mama needs a break, go play outside” fever!
Got the fever too? Ready to ROCK your business in May? Here are some fun May Marketing Ideas to get you moving and shaking today for an awesome May!
#1 May Day (5/1)
This day is all things flowers. Do you sell a product with a flower pattern on it? Or sell something that has to do with flowers? You will want those products to be your marketing focus for May Day.
#2 – Cinco de Mayo (5/5)
You could have a blast with this holiday as a theme party in a home or online. Think Mexican food, drinks, fun and fellowship. Do you have products that lend themselves to food or cookware, this is a perfect one for you. Do you like margaritas? nuf’ said!
#3 May the FOURTH Be With You (5/4) and/or Revenge of the Fifth (5/5)
All my fellow Star Wars fanatics will be all over this one! Can you imagine how much fun this would be as an online Facebook Party theme? Complete with theme-y recipes and drinks, games, trivia, etc. Who wouldn’t want to attend an awesome party like that?
#4 Change your FB Customer Group cover photo to something more “May-y” themed
This is an easy way to update your group and get a post into your group member’s news feeds. Make sure you are using that prime real estate of the cover photo space as best you can. Make sure you are not always just featuring product, be sure to include your smiling face sometimes! And use the group photo size 1920×1080 for optimal visualization of your awesome banner and details!
#5 Update your Facebook Business Page cover photo to something more Spring-like
Make sure you are updating your Facebook Business Page with the season, you definitely don’t want a cover photo featuring Christmas items up when it is May. But I cannot tell you how many times I see this on some of your business pages. Your cover photo is like your storefront window for your business, make sure it is attractive and in-tune with the season. Use a filter and put some flowers in your hair or add a flowery frame, jazz it up!
#6 May Day Mon-aaaay (go on, say it, it is fuuuun!)
Remember Cupid Cash from February and the Bunny Bucks in April? You can totally May-it-up by allowing your customers to “earn” $1 in May Day Mon-aaay for every $10 they spend with you in May. The May Day Mon-aaay is only redeemable with you and only redeemable in the following month, in this case June. So this ideas gets you sales this month and potentially next month too. If you want to move some cash and carry products, you could easily change the coupon to where they can only redeem the May Day Mon-aaay toward something you have cash and carry and then payout the difference. For example, if they have $10 in May Day Mon-aaay and the item is $31, they give you the $10 in May Day Mon-aaay and pay the $21 difference. That’s a sale for May AND a sale for June!
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#7 Happy Mail – Send flower seeds to upcoming Hostesses and team members
Imagine what the response will be when you send flower seed packets through the mail. Just slap a mailing label and stamp on them and you can mail them. To your hostess you can mail Forget Me Nots and say something about them being an unforgettable hostess, for team members you can send any type of blooming flower packet and let them know how excited you are to see them “blooming” in the business! Scared to mail the seed packet by itself? You can always throw it into an envelope!
#8 Share cute spring recipes, crafts and tips with your followers
Think flowers, planters, spring meals, bird houses, anything May-ish! People love that kind of thing and cute tips and ideas get shared!! This is called “curating content”, go find something cool on a blog and share it!
#7 Create a May Ideas Pinterest Board and share it
Head over to Pinterest and create a theme board for May and pin what you love for May (tips, recipes, crafts, DIY, outdoor cleaning, etc). Once you have a minimum of 10-15 pins (I am sure you will find far more that you love), share the link to your Pinterest board in your customer group, your FB business page, your personal timeline, your customer newsletter, etc. Share it everywhere! Invite them to follow you while they are over on Pinterest!
#8 Spring-ify Your Vendor Booth
We are heading into vendor booth season again! People completely pre-judge your vendor booth in about 3 seconds. Think about ways you can completely “spring-ify” your table and display to make it attractive to those scanning the room or just passing by. Be sure to use colors that go well together, maybe just 2-3 colors. Keep things simple and clean!
#9 Host a Mother’s Day event
Did your company come out with new products recently? Host a Mother’s Day theme event, either in person or online, celebrating the mamas out there. Even if they didn’t come out with anything new lately, it doesn’t matter! Spring-ify the current offerings and get people excited! People are looking for Mother’s Day gifts, why not help them get it from you? Get out there and market yourself and what you have to offer the moms in their lives.
#10 Bundles! Bundles! Bundles!
Bundles are fun and fast sellers! Can you create some fun baskets or bundles with your products? Some of my faves in the past have been nail polish bottles filled upside down on the top of a stem like flowers! Or hand lotions tucked inside gardening gloves. Think outside of the box. People LOOK for things that are different, be what they are looking for! Create 4 Spring bundles and post one a week with $5 if they order during that weekly deal
What fun May ideas do you have?
With all the Facebook changes, learn why I have been LOVING doing my Facebook parties in groups instead of events.
I am going to walk you through 8 reasons why Facebook parties are better in groups during this training.
You’re also going to learn how to properly use them, so they’re not spammy and you can get the most out of them.
People are scared of doing parties in groups, I get it. You know why? Because I swore a year ago I would NEVER do my parties in groups. But things change. And I’ve been doing this for 2 months and seen the best results I’ve EVER had in TEN YEARS with my Facebook parties.
So join us on this FREE TRAINING TONIGHT!
STEP 1: Join our group Directly Social:
STEP 2: Join FREE TRAINING:
Melissa Fietsam @DirectlySocial
Animoto is my favorite new video site.
Check out how easy it is to create a beautiful video for your Direct Sales business. When you’re done drooling…you can catch some IDEAS on what videos to make below!
Wasn’t that EASY?!
So what kind of videos can you do to promote your business and where can you post them?
One product that is used in many different ways:
Let’s say you have a catch all bin; show all the different ways you can use that one product
Take a group of products and show how they all work together. For example; home organization, products for on the go, solution sets, thermal line, gift giving ideas, men’s products…the list goes on and on.
Take all that boring enrollment information and make a FUN video!
Here’s a new way to share the customer special for the month. Do one for all the uses for the customer special, and one showing off the patterns/products available in the customer special.
The point is….HAVE FUN and your customers will too. Say goodbye to the boring normalcy you’re used to and kick it up a notch! Your customers will thank you!
Now where do you SHARE the videos?
- Facebook business page
- Customer Group
- Facebook Parties
Go get to work!
Melissa Fietsam at Directly Social
Image Posted on Updated on
Facebook has done it again! They changed the group photo size.
Here’s your new custom dimensions:
What happens to your photo when you upload it?
This is to help show you what will happen with your group photos now with the changes. In case I haven’t given you enough of a headache today!
Outside the red box will show on mobile but not desktop.
Inside the box, is what will show on desktop.
And if you’d like to know how to create custom dimensions…here’s a quick “how to” video for Canva. This will allow you to create those dimensions so you can have the perfect sized banner for your groups!
So I’ve been playing with the Facebook group banner size, and getting frustrated like many of you! So I went straight to the source.
Here’s the explanation from Facebook on why they changed the banner size. And why it’s different for everyone too.
The recommended size via Facebook is 1640×856.
However, you need to keep your graphic centered. Because the reason they changed it, was so that the graphic specs would be the same across all platforms…mobile devices, tablets, computers, etc. So when you upload the graphic, it tries to “auto adjust” to fit all platforms. Thus, the headache.
So…go drink a beer, a glass of wine…and tilt your head sideways and maybe it’ll look right! JUST KIDDING!
Just have to keep playing with it until it fits right on the computer screen. Good thing is…once it does, it will look great from any device 🙂
Hope that helps a lil.
I’m giving away an entire month’s worth of posts EVERY MONTH!
FYI…these posts expire in two weeks! So you better grab them quick!
CLICK HERE to join Directly Social…
and get these links every month for FREE! I just posted your October customer group posts TODAY!
Did you know you no longer have to be a Cinchshare ambassador in order to get these links? All you have to do is have a Cinchshare account and you will have access to this entire month’s worth of posts!
If you don’t know what CINCHSHARE is, check it out here: LEARN ABOUT CINCHSHARE
So I’m going to share some posts with YOU.
You can schedule an entire month’s worth of posts for October in your customer groups!
The days are themed for:
- Monday Giggles
- Tuesday Engagement Posts
- Wednesday Recipes
- Thursday Holiday Fun
- Friday: FREE DAY! You should be posting a product spotlight on something you have. Take a personal video (3 minutes or less) or photo and show how YOU use something you sell
CLICK HERE to join Directly Social…
and get these links every month for FREE! I just posted your October customer group posts TODAY!
To sign up for Cinchshare click here: CINCHSHARE (you’ll need to join to get access to those links/posts)
Launching our exclusive new consultant training on TUESDAY NIGHT!
The training is $39 as part of an exclusive training series with Directly Social.
Are you tired of getting new consultants and then having them drop off?
Do you just need a way to train them right out of the gates?
This training is for YOU!
In this training you will learn how to start your new consultants off in a BIG WAY!
You will learn:
- systems to train
- email systems
- welcome “packet”
- systems to connect with them quickly
- systems to get their launch parties going within three days of them joining
- and MUCH MORE!
- This will be recorded, so you will have access to it if you can’t make it Tuesday night
- You will be added to a Facebook group where the training will take place
- These are systems and techniques you will be able to put into immediate action
- This training is for ALL Direct Sales/MLM consultants